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Returns & Exchange

Returns & Exchanges Policy

We offer a 30-day money-back guarantee (excluding original shipping and taxes) on most items. You can initiate your return by click here

Here are the important details:

· Customers must contact the company within 30 days of delivery to initiate a return. The delivery date is the date our tracking shows order has been delivered.

· Free returns and exchanges are provided for most items.

· Gift cards, accessories, undergarments, swimwear, and items marked FINAL SALE cannot be returned or exchanged.

· Returned merchandise must be unworn (except to try garments on), unwashed, undamaged, unaltered, and in its original packaging.

· Customers are eligible for one free shipping label per return per order.

· For customers in the U.S., Canada, United Kingdom, and Australia, the company will provide one prepaid shipping label (per order) for returns.

· For customers in New Zealand, the return shipping cost will be refunded with proof of receipt, and the customer is allowed one free return per order.

If you're looking to exchange an item, please see our full exchange policy below.

Online return/exchange request

Process your return

Ship your return back

We inspect your return

We process your refund/exchange

What is your size and/or style exchange policy?

We offer two free exchanges per order. If you're not satisfied with your first exchange, you may exchange your original exchange.

1. INITIATE YOUR EXCHANGE. Click here to Start a Return/Exchange within 30 days of the delivery date. Complete the online request form. NOTE: exchanges are dependent on whether the desired size and style are available. If we are unable to fulfill your exchange request, we will contact you.

2. RECEIVE A PRE-PAID RETURN SHIPPING LABEL. Receive a pre-paid return shipping label (For customers in US, Canada, United Kingdom and Australia only) within 24-48 hours. NOTE: If your request was made on Friday afternoon, you may not receive a response until the next business day.

3. SHIP YOUR RETURN. Return items unworn (except to try the item on), unwashed, unaltered and in its original packaging. Accessories, undergarments, swimwear, and items marked FINAL SALE are not eligible for returns or exchanges.

4. INSPECT & PROCESS RETURN. We inspect all returned items once it arrives at our warehouse. If approved, an exchange is initiated within 2-3 business days of it arriving at our warehouse.

5. EXCHANGE SHIPPED. Exchange confirmations are sent within 2-3 business days, using a new tracking number.

A note about lost returns: If we do not receive your returned merchandise, we will not be able to process your exchange unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file a claim with the carrier before we can process your return.

How to send a return?

1. INITIATE YOUR RETURN. Click here to Start a Return/Exchange within 30 days of the delivery date. Complete the online request form.

2. RECEIVE PREPAID RETURN SHIPPING LABEL. Receive a pre-paid return shipping label (For customers in US, Canada, United Kingdom and Australia only) within 24-48 hours. NOTE: If your request was made on Friday afternoon, you may not receive a response until the next business day.

3. SHIP YOUR RETURN. Return items unworn (except to try the item on), unwashed, unaltered and in its original packaging. Accessories, undergarments, swimwear, and items marked FINAL SALE are not eligible for returns or exchanges.

4. INSPECT & PROCESS RETURN. We inspect all returned items once it arrives at our warehouse. If approved, a refund is initiated within 2-3 days of it arriving at our warehouse.

5. REFUND NOTIFICATION. Returned funds (less original shipping and applicable taxes) will take between 2-10 business days for PayPal and 10-15 business days for credit card to return to your account. This delivery time depends on your financial institution's policies.

A note about lost returns:

If we do not receive your returned merchandise, we will not be able to process your refund unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file a claim with the carrier before we can process your return.

What is your policy on free return shipping?

All customers are eligible for one free return shipping label per order.

· For customers in the U.S., Canada, United Kingdom, and Australia, we provide a pre-paid shipping label for your return.

· For customers in New Zealand, you will need to ship your return to us. Once we receive your return, we will refund the shipping cost with proof of receipt.

What merchandise is eligible for returns?

All merchandise are eligible for returns EXCEPT gift cards, accessories, swimwear, and items marked FINAL SALE. We also do not accept returns on an item that has already been exchanged.

Returned items must be unworn (except to try it on), unwashed, undamaged, unaltered and in its original packaging.

If you received an incorrect, damaged or defective email, please contact us at service@graecove.com.

How will I be refunded?

If your return has been approved, returned funds will be returned back to your original form of payment. NO EXCEPTIONS.

Returned funds will take between 2-10 business days for PayPal and 10-15 business days for credit card to return to your account. This delivery time depends on your financial institution's policies.

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