FAQs

You can check your order status on your order details page. Please allow 5–10 business days for order processing before dispatch.

Once your order has shipped, use the tracking link on your order details page to follow its delivery.

If you need assistance accessing your order details, please contact us at service@graecove.com.

If an item you ordered is out of stock or on backorder, we will contact you with an update and explain the available options for your order.

Please check the following:

• Enter your code in the discount code field at checkout and make sure there are no extra spaces.
• Check the expiration date and the terms of the offer.
• Some codes apply only to selected items. Discounted, sale, or final sale items may be excluded.
• Your code may have a usage limit or may have already been used.

If you still need assistance, please email service@graecove.com with your code and the items you wish to purchase.

We are a global team of designers, makers, creative thinkers, dreamers, and doers. We are headquartered in Hong Kong, with offices in Guangzhou, Shenzhen, San Francisco, and Boston.

We operate our own workshops and manage our own teams without outsourcing production to third parties. This allows us to oversee our manufacturing processes, product quality, and workshop environment.

Learn more about our team and our commitments on our About Us page.

Grae Cove follows a three-step quality control process. We inspect incoming fabrics for defects or discoloration, carefully cut and sew each piece, and check finished products before shipping.

If you receive a product that does not meet your quality expectations, please contact us at service@graecove.com.

We reduce costs by cutting out middlemen and shipping directly from our workshop to your door, without excessive markups.

Learn more about our approach to pricing on our Our Way of Work page.

We do not use plastic, fur, or leather in our garments. We use 100% natural fibers from sustainable or organic sources.

We are also working toward removing virgin plastics from our packaging.

We offer a limited selection of pre-order items that have been designed and approved by our team but are not yet in stock.

Pre-order timelines vary. Please refer to the product page for the estimated ship date. Shipping time begins after dispatch.

We would love to hear from you. Send your feedback, comments, or suggestions to service@graecove.com.

We accept eligible return requests within 30 days of delivery. This period begins on the delivery date shown in the carrier’s tracking information.

Items must be unworn, unwashed, undamaged, unaltered, and in their original packaging.

Return shipping is free for first-time customers. Returning customers are responsible for return shipping costs. Please contact us for return instructions before sending any items back.

If you received a damaged, defective, or incorrect item, please contact us. We will provide a prepaid return shipping label.

Gift cards, accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE are not eligible for returns.

Grae Cove monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or return behavior.

Step 1: Contact us within 30 days of delivery.

Email service@graecove.com with:

• Your order number.
• The item or items you wish to return.
• The reason for your return.

Step 2: Wait for return instructions.

Our customer service team will respond within 24–48 hours with the next steps. If your request is approved, we will provide return instructions and details about your return shipping label and any applicable return shipping costs.

Return shipping is free for first-time customers. Returning customers are responsible for return shipping costs, except when returning a damaged, defective, or incorrect item.

Step 3: Send your items back.

Pack your eligible items in their original packaging. Items must be unworn, unwashed, undamaged, and unaltered. If you arrange your own return shipment, please provide proof of shipment and a tracking number.

Step 4: Return inspection and refund.

We will inspect your return and initiate an approved refund within 2–3 business days of its arrival at our warehouse. A refund confirmation will be sent by email.

After the refund is issued, please allow 2–7 business days for it to appear in your account, depending on your financial institution.

We do not currently offer direct exchanges. To choose a different item, please request a return for your original purchase and place a new order for the replacement.

Your original item must meet our return eligibility requirements.

We inspect returns and initiate approved refunds within 2–3 business days after the items arrive at our warehouse.

Refunds are issued to the original payment method, less original shipping and handling charges.

Once your refund has been issued, please allow 2–7 business days for it to appear in your account. The exact timing depends on your financial institution.

Please keep your return tracking number so you can check when your package reaches us.

Please email service@graecove.com within 30 days of delivery with your order number and clear photos of the damaged, defective, or incorrect item.

Our team will review the issue and assist you with the next steps. We will provide a prepaid shipping label for the return.

Your order may have been sent in separate shipments. Please check your order details page for any additional tracking links.

If an item is still unaccounted for, please email service@graecove.com with your order number and details of the missing item.

If you received a Grae Cove item as a gift, you may return an eligible item for store credit. Gift returns are subject to our return eligibility requirements.

Please contact service@graecove.com with the order number or gift receipt for assistance.

We cannot issue cash or cash-equivalent refunds to gift recipients. We do not offer direct gift exchanges.

Orders are processed within 5–10 business days before dispatch. Processing time is separate from shipping time.

For pre-order items, please refer to the estimated ship date on the product page.

Business days exclude weekends and public holidays.

We offer standard shipping to Canada and eligible destinations in the United States:

• Canada: $50.00.
• United States, excluding Alaska and Hawaii: $50.00.
• Alaska and Hawaii: $60.00.

Shipping availability and applicable charges are confirmed at checkout based on your delivery address.

These shipping rates do not include taxes or customs duties.

Estimated standard shipping transit times after dispatch are:

• Canada: 12–18 business days.
• United States, excluding Alaska and Hawaii: 12–18 business days.
• Alaska and Hawaii: 18–30 business days.

Please add 5–10 business days for order processing when estimating your delivery date.

Including processing, the estimated total timeframe is 17–28 business days for Canada and eligible U.S. destinations excluding Alaska and Hawaii, or 23–40 business days for Alaska and Hawaii. Pre-order timelines may differ.

Business days exclude weekends and public holidays. Delivery times are estimates and may vary due to customs clearance, carrier delays, or weather conditions.

Once your order has shipped, you can follow its delivery using the tracking link on your order details page.

Please allow time for the carrier to scan your package and update the tracking information after dispatch.

If you need help accessing your tracking link, please email service@graecove.com with your order number.

We may send items separately when part of an order is on backorder or includes pre-order items, so available items can be dispatched first.

Please check your order details page for shipment updates and any additional tracking links.

If you believe an item is missing, please contact service@graecove.com with your order number and the item details.

If your order is still being processed, please allow 5–10 business days before dispatch. Tracking becomes available on your order details page once your order has shipped.

After dispatch, tracking information may take time to appear while the carrier scans and updates your shipment. Updates may also pause between transit locations.

If your tracking link is not working or your shipment has passed its estimated delivery window, please email service@graecove.com with your order number.

Please check your items and delivery address carefully before placing your order. We generally do not accept cancellations or changes once an order has been placed.

If you need assistance, email service@graecove.com as soon as possible with your order number and request. We will do our best to help, but changes cannot be guaranteed.

Once your order has shipped, we cannot change the delivery address or expedite the shipment.

Please check your delivery location and ask anyone who may have accepted the package on your behalf.

If you still cannot locate it, contact service@graecove.com with your order number so we can assist you with filing a claim.

Grae Cove does not reimburse for stolen or misplaced orders, or orders delivered to an incorrect address by the delivery courier.

No. Our shipping rates do not include taxes or customs duties. Any applicable import duties, taxes, or customs clearance fees are the responsibility of the customer.

Customs clearance may affect delivery times. If you need assistance with a shipment held by customs, please contact service@graecove.com with your order number.

Yes! We would love to hear from you. Please email service@graecove.com to discuss a potential collaboration.

Body positivity and inclusivity are important to us, and we are working to reflect these values in our collections. Please check individual product pages for currently available sizes.

We are also interested in hearing from fit testers, collaborators, and brand ambassadors who can help us develop our collections. If you would like to get involved, email service@graecove.com.