Informativa sui rimborsi

Returns

WHAT IS YOUR RETURN POLICY:

We offer a 30-day money back guarantee (less original shipping and applicable taxes) on most merchandise.* Contact us at service@graecove.com. 

*We accept returns on all items EXCEPT: gift cards, accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE.

All returns must be initiated within 30 days of the delivery date - this is the date our tracking shows delivered.

For customers in the U.S. And Canada, we will provide one pre-paid shipping label (per order) for your return

For customers outside of the U.S. and Canada, please ship your return to us. We allow one free return for each order. The shipping cost will be refunded back to you with proof of receipt.

Returned merchandise must be unworn, unwashed, undamaged, unaltered and in its original packaging.

 

THE RETURN PROCESS

  1. CONTACT US. Email us service@graecove.com within 30 days of the delivery date.
      Please provide the following information:
    1. Your order number
    2. The item(s) you wish to return
    3. Reason for return (too large/small, not to your expectations, didn't like the style, etc.)
  2. RECEIVE CONFIRMATION. Our customer service team will confirm your return request within 24 to 48 hours with instructions on how to process your return.
  3. SHIP YOUR RETURN. Return items unworn (except to try the item on), unwashed, unaltered and in its original packaging. Accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE are not eligible for returns or exchanges.
  4. INSPECT & PROCESS RETURN. We inspect all returned items once it arrives at our warehouse. If approved, a refund is initiated within 2-3 days of it arriving at our warehouse.
  5. REFUND NOTIFICATION. Returned funds (less original shipping and applicable taxes) will take between 2-10 business days for PayPal and 10-15 business days for credit card to return to your account. This delivery time depends on your financial institution's policies.

A note about lost returns:

If we do not receive your return merchandise, we will not be able to process your refund unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file claim with the carrier before we can process your return.

 

FREQUENTLY ASKED QUESTIONS

1. What items are eligible for return?

All merchandise are eligible for returns EXCEPT gift cards, accessories, swimwear, and items marked FINAL SALE or FLASH SALE.

Returned items must be unworn (except to try it on), unwashed, undamaged, unaltered and in its original packaging.
If you received an incorrect, damaged or defective email, please contact us with your order number, item description and a photo of the defect at service@graecove.com.

 

If you received an incorrect, damaged or defective item, please contact us with your order number, item description and a photo of the defect.

Note👉Flash sale items are not eligible for returns or exchanges and will not be refunded.

2. How will I be refunded?

If your return has been approved, returned funds will be returned back to your original form of payment. NO EXCEPTIONS.
Returned funds will take between 2-10 business days for PayPal and 10-15 business days for credit card to return to your account. This delivery time depends on your financial institution's policies.

3. Can I ship the items on my own?

If you are not using our pre-paid mailing label to ship returns to us, we will provide the correct address to ship it back to. You will be responsible for these shipping fees. We are not responsible for lost, stolen or damaged deliveries for these types of returns.

Please double-check all return packages for non-Grae Cove merchandise as we are not responsible for shipping these back to you.