We offer a 30-day money back guarantee (less original shipping and applicable taxes) on most merchandise.
· All returns must be initiated within 30 days of the delivery date - this is the date our tracking shows delivered.
· We accept returns on all items EXCEPT: gift cards, accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE. We also do not accept returns on an item that has already been exchanged.
Returns for U.S. And Canadian customers, we will provide one pre-paid shipping label (per order) for your return.
Returns for all non-U.S./Canadian customers, please ship your return to us. We allow one free return for each order. The shipping cost will be refunded back to you with proof of receipt.
Returned merchandise must be unworn, unwashed, undamaged, unaltered and in its original packaging.
What is your return shipping process?
1. Contact us about your return within 30 days of the delivery date.
If you're not 100% satisfied with your merchandise, contact us at service@graecove.com. Please provide the following information:
- Your order number
- The item(s) you wish to return
- Reason for return (too large/small, not to your expectations, didn't like the style, etc.)
2. Receive a response from our customer service team within 24 to 48 hours.
You will receive a response about your refund request and next steps from our customer service team within 48 hours. If your request is approved, we will email a pre-paid shipping label to return your items. Return shipping is free for all first time customers. All other customers are responsible for shipping their merchandise back to us.
3. Ship your merchandise back to us.
Please note that your returned merchandise must be unworn, unwashed, unaltered and in its original packaging. Accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE are not eligible for returns or exchanges.
If you are not using the pre-paid shipping label we sent you, please provide us with proof of return shipment (e.g., tracking number).
4. Inspect/approve your returned merchandise and refund initiated.
We will inspect the return and initiate a refund within 2 to 3 days of arriving at our warehouse. A refund confirmation will be sent to you via email. Please note that refunds take 2 to 14 days to reflect in your bank account. This time depends on the policies of your financial institution.
A note about lost returns:
If we do not receive your return merchandise, we will not be able to process your refund unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file claim with the carrier before we can process your return.
Return FAQs
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What is your policy on free return shipping?
All customers are eligible for free return shipping on their order.
You will receive a free return label should you return any items.
If you received damaged, incorrect, defective merchandise, please let us know.
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What merchandise is eligible for returns?
We accept most merchandise for returns. They must be unworn, unwashed, undamaged, unaltered and with its original tags and packaging. We do not accept returns or exchanges on: gift cards, accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE are not eligible for returns.
If you received an incorrect, damaged or defective item, please contact us with your order number, item description and a photo of the defect.
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How will I be refunded?
If your refund is approved, we will return the monies back to your original form of payment. No exceptions.
Refunds take anywhere between 2 to 14 days to return to your account. This time depends on your financial institution. If you do not see a refund after 14 days, please contact your financial institution.
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Can I ship the items on my own?
If you are not using our pre-paid mailing label to ship returns to us, we will provide the correct address to ship it back to. You will be responsible for these shipping fees. Please send the tracking number to us via email. We are not responsible for lost, stolen or damaged deliveries for these types of returns.
Please double check all return packages for non-Grae Cove merchandise as we are not responsible for shipping these back to you.
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What is your size and/or style exchange policy?
We currently do not offer exchanges on our merchandise. If you wish to purchase an item in a different style or size, please initiate a return on your order. See Return Policy for steps.