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Free Returns & Refund

Returns & Refund Policy

We offer a 30-day money-back guarantee (excluding original shipping and taxes) on most items. To initiate a return, please email us at service@graecove.com

Here are the important details:

· To initiate a return, contact us within 30 days of delivery to initiate a return. This is the date our tracking shows as delivered.

· We accept returns on all items EXCEPT: gift cards, accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE. We also do not accept returns on an item that has already been exchanged.

· For customers in the U.S., Canada, United Kingdom and Australia, we will provide one prepaid shipping label (per order) for your return.

· For customers in New Zealand, please ship your return to us. We allow one free return for each order. The shipping cost will be refunded back to you with proof of receipt.

· Returned merchandise must be unworn, unwashed, undamaged, unaltered and in its original packaging.

Contact us about return

Process your return

Ship your return back

We inspect your return

We process your refund

How to send a return?

1. CONTACT US. Email us service@graecove.com within 30 days of the delivery date and let us know:

a. which item you would like to return;

b. reason for the return of each item (too large/small, not to your expectations, didn't like the style, etc.).

2. RECEIVE CONFIRMATION. Our customer service team will confirm your return request within 24 to 48 hours with instructions on how to process your return.

3. SHIP YOUR RETURN. Return items unworn (except to try the item on), unwashed, unaltered and in its original packaging. Accessories, undergarments, swimwear, and items marked FINAL SALE or FLASH SALE are not eligible for returns or exchanges.

4. INSPECT & PROCESS RETURN. We inspect all returned items once it arrives at our warehouse. If approved, a refund is initiated within 2-3 days of it arriving at our warehouse.

5. REFUND NOTIFICATION. Returned funds (less original shipping and applicable taxes) will take between 2-10 business days for PayPal and 10-15 business days for credit card to return to your account. This delivery time depends on your financial institution's policies.

A note about lost returns:

If we do not receive your returned merchandise, we will not be able to process your refund unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file a claim with the carrier before we can process your return.

What is your policy on free return shipping?

All customers are eligible for one free return shipping label per order.

· For customers in the U.S., Canada, United Kingdom, and Australia, we provide a pre-paid shipping label for your return.

· For customers in New Zealand, you will need to ship your return to us. Once we receive your return, we will refund the shipping cost with proof of receipt.

What merchandise is eligible for returns?

All merchandise are eligible for returns EXCEPT gift cards, accessories, swimwear, and items marked FINAL SALE or FLASH SALE. We also do not accept returns on an item that has already been exchanged.

Returned items must be unworn (except to try it on), unwashed, undamaged, unaltered and in its original packaging.

If you received an incorrect, damaged or defective email, please contact us at service@graecove.com.

How will I be refunded?

If your return has been approved, returned funds will be returned back to your original form of payment. NO EXCEPTIONS.

Returned funds will take between 2-10 business days for PayPal and 10-15 business days for credit card to return to your account. This delivery time depends on your financial institution's policies.

What is your size and/or style exchange policy?

Contact us at service@graecove.com to initiate your exchange. Size and color exchanges in the same style are offered. Exchange is subject to inventory availability.